Polices


DIGITAL CONTENT

VIDEO TUTORIALS / PDF PATTERNS

We do not offer refunds or cancellations on any of our digital products or online courses. Pretty Please be AWARE of this BEFORE you commit to purchasing.

All content that is shared in our online tutorials is intended for paying students only and is not to be duplicated, shared, or redistributed. We appreciate your respect for our paying students! :) 

 

WOOD SUPPLY ITEMS

SHIPPING TIME / METHODS 

We ship all wood supply items through USPS via 1st Class / Priority / or Express this depends on the shipping method you chose at checkout. Once items are shipped they arrive in 2 - 5 days for US Customers, and in 2 -3 weeks for INTERNATIONAL customers. For exact delivery, days/times visit usps.com

 RETURNS / REFUNDS / CANCELLATIONS

We DO NOT accept returns/exchanges for wood supply items, however, we are happy to cancel your order if it has not shipped yet (for any reason). If items arrive damaged or incorrect we are happy to issue a refund OR re-ship. ONCE ITEMS SHIP you will receive an email confirmation with tracking. 

 

HANDMADE ITEMS

SHIPPING TIME / METHODS 

We ship all handmade items through USPS via 1st Class / Priority / or Express this depends on the shipping method you chose at checkout. Once items are shipped they arrive in 2 - 5 days for US Customers, and in 2 -3 weeks for INTERNATIONAL customers. For exact delivery, days/times visit usps.com

 RETURNS / REFUNDS / CANCELLATIONS

Because of the nature of our CUSTOM and MADE to ORDER handmade items we do not accept returns or cancellations. However, if a mistake was made on our end (i.e. wrong color, size, damage during shipping, etc.) we are happy to make it right. ONCE ITEMS SHIP you will receive an email confirmation with tracking. 

 

 

 

Do you still have questions? Or do you need an update on your order status? Contact us here: flohra@outlook.com (we typically respond within 24 hrs.)